Quote:
Originally Posted by muppetman11
I've never hear of that a firm ringing you and offering you a discount without even contacting them  in two years of being with VM they've never offered me anything without me contacting them to say I'm thinking of leaving. |
Who said anything about them riniging me? I said freely offered to me by VM, not obtained by threats.
Just under a year ago, I found i was paying £1.50 more than i should have been for my services as shown on the 'build your own bundle' web site page. I thought it would be a simple call to CS (Yeah, right!).
They said they couldn't help me. I asked to speak to a manager. I was told i couldn't and got a message from the manager that I'd have to write to the CEOs office to get something done about it. I asked for a managers name to use as reference and was refused a name. Then i was told in the wrong tone of voice, "It's only £1.50"!
I asked to be put through to Customer relations just to complain about the service i'd recieved, not threaten to leave etc.
When they put me through, the CR guy said, "Are you looking for a discount on your bill?"
I said No, I just want to pay the price on the web site; no more, no less.
He checked that what I was saying was correct and instantly offered me a £9 p/m discount if I took out a new 12 month contract (effectively £7.50 as I was paying £1.50 more anyway). he did say he could do that because i was a very long term customer.
So, as I said, freely given without any threats at all on my part. In fact me saying I wanted to pay the correct price!