Thread: TiVo Lose retention deal with Tivo ?
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Old 07-06-2011, 15:57   #3
passingbat
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Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
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Re: Lose retention deal with Tivo ?
Tivo sales told me I would lose my loyalty discount (a discount freely offered to me by VM, not obtained by threats)

I had to order without keeping my loyalty discount and had to ring customer relations to get it re-instated.

Customer Relations said that sales should know that you can keep loyalty discounts; it seems as if the message hasn't got through.

My bill just went up by £3 p/m for the tivo.
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