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murfitUK · 06-06-2011, 16:24

I got a similar call last. She said they had been looking at my call charges and could suggest a way of reducing my costs. She knew what services I had (size of TV, broadband and phone etc) so I had no reason to believe she wasn't genuine.

Then she wanted a couple of characters from my password. I ask her why and was told it was to verify who I was. I pointed out that they had called me, not the other way around, and I didn't see why I should give a password.

She got a bit shrty and said I had left her with no option but to end the call. Goodbye.

06-06-2011, 16:24	#2
murfitUK Inactive Join Date: Nov 2003 Location: Stoke-on-Trent Posts: 273	Re: Phone call from Virgin Media I got a similar call last. She said they had been looking at my call charges and could suggest a way of reducing my costs. She knew what services I had (size of TV, broadband and phone etc) so I had no reason to believe she wasn't genuine. Then she wanted a couple of characters from my password. I ask her why and was told it was to verify who I was. I pointed out that they had called me, not the other way around, and I didn't see why I should give a password. She got a bit shrty and said I had left her with no option but to end the call. Goodbye.