Thread: 30M Virgin Media Virus Letter?
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Old 05-06-2011, 09:55   #35
Nopanic
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Re: Virgin Media Virus Letter?
Quote:
Originally Posted by pip08456 View Post
No!
odd.. there are not teams that pro actively call customers over account issues that I know of ..

Quote:
Originally Posted by Skie View Post
If its the retentions period in the 2009 regs then it is 12 months. I know there are proposals to extend it (well, Labour were pushing for it) and knowing how convoluted our legal system is there are probably past laws that have their own time periods defined. I think the secrecy thing you are referring to is the actual warrants/interception orders. Spilling the beans about these = 5 years in jail.

---------- Post added 05-06-2011 at 00:10 ---------- Previous post was 04-06-2011 at 23:48 ----------



The act makes no distinctions for sector other than a few narrow exceptions.

Phoning someone, asking if it is mr blah blah and then explaining that their interweb will be suspended because VM suspect they have a virus/trojan/open proxy does not reveal any details that the DPA covers.

I suspect VM are just being overly cautious. There was a time they used to cold-call you and simply ask you for your account password, but would not explain why they were calling until you gave them the password. Which was bizarre and got them nowhere as it sounds very much like a scam. The newsgroups used to be full of people worrying about these sort of calls.
No, the amount of time is restricted. As for calling, if you call a customer and tell them they have been cut off you are breaking DPA, you are giving out information about an account.

Our agents can not tell a customer what level of service they are on without confirming DPA with them.. and calling someone up there is no safe way to do it without providing protected data as proof they are VM ..

I'm sure some departments are able to, but faults isnt one of them.
Quote:
Originally Posted by Chrysalis View Post
Even with DPA considerations it is surprising he isnt cutoff, its considered good internet equituette for providers to suspend accounts that have malware or spreading malware.
I agree, very odd.
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