Quote:
Originally Posted by Nopanic
For some reason around DPA, VM do not allow for cold calling of customers around faults or account issues.
If for example I were to find an account sending spam email, I would lock the mailbox, note the account and wait for them to call. To be perfectly honest I've never thought to question it, it's been like that since back when I was taking calls ..
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Never stopped VM calling me about account issues when I was with.
I just used to ask them for the 3rd letter of my password to authenticate them. When they refused due to DPA I politely told them I would not talk to them.
DPA works both ways!