Thread: 30M Virgin Media Virus Letter?
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Old 04-06-2011, 22:25   #26
Nopanic
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Re: Virgin Media Virus Letter?
Quote:
Originally Posted by Skie View Post
DPA dosent stop a company contacting its own customers. Banks call their customers all the time to check transactions (and try and sell bleeding products..)
For some reason around DPA, VM do not allow for cold calling of customers around faults or account issues.

If for example I were to find an account sending spam email, I would lock the mailbox, note the account and wait for them to call. To be perfectly honest I've never thought to question it, it's been like that since back when I was taking calls ..
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