Quote:
Originally Posted by Chad
It's all very confusing, well it is for me anyway.
Quote 1:
"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your existing V+ HD box is yours to keep, for free."
Quote 2:
"Upgrading to our VIP 50 package doesn't mean losing your V+ HD Box and all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*."
Quote 3:
* "You will continue to pay the standard monthly fee for all existing additional set top boxes."
So the V+HD box isn't actually going to be mine to keep. I don't have to pay any TiVo charge on VIP50 and I don't have to pay anything for my V+ HD box per month either? Quote 3 is from the terms and conditions. I'll assume this then relates to a 3rd box, if you have one in the house? I'm sure I'll be wrong somewhere here.
Is it just me or could Virgin have made this clearer?
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I agree about it being very confusing,hence the reason I suggested elsewhere on this forum that virgin should make these offers clearer. I`ve read my letter/leaflet over and over again and I`m still non the wiser. If anyone from virgins customer sertvices department is reading this then the message customers are saying on here is MAKE THE OFFERS CLEARER!!
