Quote:
Originally Posted by PSkip
Can anyone give me some advice on who I can complain to about my treatment with Customer Services on the problem I am having with my monthly bill. Every month for the last six months they fail to apply a £12 agreed credit to my bill. Every month I phone them and after a conversation lasting up to an hour I get an apology with a promise that the error will be corrected the following month, it never is. I have put a complaint in writing but have not got a reply. I wrote to the Complaints Department at Virgin Media six weeks ago. No reply. They seem reluctant to put anything in writing, I received a phone call two weeks ago saying it has all been sorted, just looked at my new bill online and still shows the error. I’m banging my head against a brick wall. Anyone know who I can now complain to?
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And I thought I was alone with this problem,
My experience as been going on now for 4 months, and exactly follows your experience
Every Month a I ring up and every month they apply the credit, all promise to correct it no one dose
My offer was a discount of £7 per month, this after I cancelled my old contract, they offered me the discount but never gave it
I believe they do this so you will eventually get fed up and pay the full whack
Maybe others who get this offer should beware
