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Re: Upgrade from 50mb to 100mb
Engineer is here now. he said he was speakin to the Network tech here in Derry and it seems there could be a network fault and thats why users aren't gettin the full 100mb
---------- Post added at 10:54 ---------- Previous post was at 09:37 ----------
Seems to be a ****in (sorry for my language im a bit unhappy) severe case of IF you get somebody helpful or that can be bothered from Virgin Media. The engineer said he wasn't a 'computer guy'. Really?
I think I was basically fobbed off by the engineer's. When I asked about installing the older 50mb router (which is what he was supposed to do in the first place) HE REFUSED! I rang VM after they left to confirm there was a fault and he said there is/was general maintenance on the 100mb providence wide but that there was no particular fault in my area.
The new engineer said the first engineer had put too big an Attentuator on my line (15db) and changed it down to a 4db one and told me my power levels were perfect, which again the VM tech advised was wrong as the max they allow was 55 and it was showin as 55.2
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