[craigj2k12]

Maybe this majority aren't having issues because they have their own router connected as well, like you do.
And if your basing your theory on the number of calls received then that's a false statement anyway. I had loads of problems with mine, yet never rang tech support over it. The only thing I did was email the CEO
As most people will do a Google search with their superhub problems and come across this forum telling them either what services to turn off, or how to connect their own router then they won't call tech support