Quote:
Originally Posted by kwikbreaks
VM are not required to provide anything at all but they'd have a problem selling their broadband if they didn't.
Pretty much the normal endpoint for home broadband is a wireless router. VM used to provide that via a modem and quite low end router - presumably supplying the wireless cable router to compete with the bulk of ADSL ISPs who supply ADSL routers. Anybody wanting better than the standard ADSL ISP issued kit can buy their own but you can't buy your own cable modem. That was not an issue until VM decided to swap over to a hub for reasons best known to their marketing people but almost certainly because they view one box as simpler and most customers as thick. The problem with that is they supplied a really low end router which seems to have some compatibility issues. The result is people reluctant to upgrade because they will get a Superhub which they have seen lambasted on just about every board dealing with cable.
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And that post should be pinned onto every VM internet management teams desk, quite possibly the most accurate post I've ever read here.