Quote:
Originally Posted by Chrysalis
the answer is because its process.
its just the way VM do it even tho some of us have argued its a waste of time and money.
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Not for virgin as it's the same money for less work.
But if your (the op) not in a contract now as seems the case do as suggested and point out why you had to change in the first place and how you was incovienced by lack of service at the time to retentions.