Cable Forum - View Single Post - 50M 50mb down to 20mb back to 50mb requires activation fee + engineer?

Tom255 · 30-05-2011, 19:25

So i dropped down to 20meg (from 50) about a year ago, my area was oversubscribed and the internet was completely unusable during peek hrs. I also orded ADSL from bethere which im still using.

I kept my 50meg modem (300 series) as i intended to go back to 50 when VM sorted out their network. That time has now come... but im being told i have to pay a £40 activation + have an engineer out to get 50meg back.... even though I had it previously.

The downgrade to 20meg was done via software the same day... i dont get why the upgrade cant be done in the same manner + i need to have an engineer out?... can someone shed some light on this? Also hes bringing a super hub... joy.

Going to speak to retentions about the activation fee as its BS i have to pay it considering the only reason i downgraded was due to VMs **** service.

30-05-2011, 19:25	#1
Tom255 Inactive Join Date: Jan 2010 Location: London Services: TV XL (Tivo) + Phone 50meg Posts: 5	50mb down to 20mb back to 50mb requires activation fee + engineer? So i dropped down to 20meg (from 50) about a year ago, my area was oversubscribed and the internet was completely unusable during peek hrs. I also orded ADSL from bethere which im still using. I kept my 50meg modem (300 series) as i intended to go back to 50 when VM sorted out their network. That time has now come... but im being told i have to pay a £40 activation + have an engineer out to get 50meg back.... even though I had it previously. The downgrade to 20meg was done via software the same day... i dont get why the upgrade cant be done in the same manner + i need to have an engineer out?... can someone shed some light on this? Also hes bringing a super hub... joy. Going to speak to retentions about the activation fee as its BS i have to pay it considering the only reason i downgraded was due to VMs **** service.