Quote:
Originally Posted by Nopanic
I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.
Although they consist of a small number of moaning buggers  they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.
Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..
I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.
End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money, |
Best post I have seen from a VM staffer for a while so will green rep you for this. Even tho you involved on the superhub
which makes me think urrgh at least you have now come out in the open and said everyone's opinion is important which means a lot.
I have tried to be fair in every comment I make, sometimes I come across as anti VM but if anyone has read all my posts they see I backup VM over BT consistently as I think VM is the better broadband supplier and I do every now and then give positive feedback, most recently on the bridge mode in testing.
---------- Post added at 17:48 ---------- Previous post was at 17:41 ----------
Quote:
Originally Posted by Skie
They should care about it, as they have begun to advertise themselves as great for gaming. As it is, the claims they make aren't accurate and I wouldn't be surprised to see one of their competitors complain to the ASA about them.
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The ASA would overule it unless they see such a claim on an external advert, the ASA say anything goes on a company's own website. Bizzare rule but thats how it is.
Ofcom dont have the same exceptions but they wont care much about gaming claims as has been pointed out, they have taken some slight itnerest in misleading traffic shaping information lately tho but I think its still only slight.
So if you see a VM tv advert going on about how great gaming is on VM or a magazine advert then go ahead I will join in with the complaint. But if the only thing we got is the claim on virginmedia.com the ASA wont care
