Quote:
Originally Posted by pip08456
Hence the so called need for a tech install. This just goes to show how unneccessary it is.
I'm still waiting for Masque to tell us what he thinks he would've seen.
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---------- Post added at 10:19 ---------- Previous post was at 10:18 ----------
Exactly what he says below, it depends on the agent and how they use their tools.
Quote:
Originally Posted by zerolight
Level 2 support confirmed the wrong mac across several systems, many that he couldn't alter. Also cofirmed that the mac was on a different account and it was just luck I had service. I'm told it'll be somewhere between mon and fri to get resolved.
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