Quote:
Originally Posted by pip08456
So process means there is no real case for tech install as if there is a problem all he needs to do is pass it off to support.
Good way for a flagship product!
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If they have a fault they call technical support for help which is normal for any technician as sometimes the is a request for them to call in on the notes, any issues they go to the next tier above the Activation team who would not have the relevant tools to see if the was an issue.
I do not support 100Mb as it is 2nd line only at present,but I can be pretty sure what I would have seen if I had taken the call and used my online tools.