Quote:
Originally Posted by pip08456
Funnily enough I actually agree with you to a point.
I didn't say the S****hub was at fault as it is obvious the fault is elsewhere. ie the config file.
Going by my short experience with the 100Mb service, the tech comes and connects the s****hub, then rings for it to be acivated, checks the new config file has been pushed to it,, then checks the speed on a test site of his choosing.
If there is a problem then that is why your flagship product is tech install only!-You have a tech on hand to sort it! If not then surely it could be user install and still have the problem that a tech could not resolve.
Seems stupid to me, unless of course you know different.
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No, as I understand it, the tech is there to make sure the local connection is spot on and the service works.
In this case things have gone wrong, unfortunately, and it needs looking into.