Quote:
Originally Posted by pip08456
So Masque and Nopanic, what happened with the install engineer?
Flagship product, engineer install only, not done!
Why would the OP need to ring in?
Why would he need a reference number?
Why has the engineer given him a S****hub which is assigned to someone elses service?
I could go on but I would like to see your excuses first!
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The OP shouldn't need to call in, depending on how they feel they have been treated they should complain. If they feel everything has been done, but sadly something is wrong, then I'm afraid these things happen, if they feel hard done to, then the only way forward is to make a complaint.
The reference number was for me, to see if I could fix it. I cant ask for details on this forum, but if there was a reference I could take a quick look without breaking DPA.
The Superhub isn't at fault, its being sent the wrong docsis. (thats how it sounds to me)
The assigning to someone else's service, if the tech has tried this one at someone else's property, maybe as a test or if it has been returned and not cleaned correctly, it could still be assigned to the wrong account. It's still logged to the OPs billing account, but not provisioned correctly.. this is only a guess.
You may continue ..
