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pip08456 · 28-05-2011, 20:35

That's B/S.

If the MAC address for the S****hub that you are using is not on the system then you CANNOT be connected, ie - you have NO internet connection!

Sounds like offshore excuses which you shouldn't have being on their flagship product which is 2nd line support not offshore!

You have been let down by VM from the start of your upgrade!

The engineer should've made sure that the config file had been sent and your S****hub had accepted it and was indeed set to perform as expected. If he was there hours then he should've informed you as to what the problem was and asked if you were willing to accept the 30Mb service until whatever the problem was would be sorted.

28-05-2011, 20:35	#4
pip08456 Sad Doig Fan! Join Date: Aug 2007 Location: Barry South Wales Age: 69 Services: With VM for BB 250Mb service.(Deal) Posts: 11,845	Re: Max Traffic 30mb on 100mb install? That's B/S. If the MAC address for the S**hub that you are using is not on the system then you CANNOT be connected, ie - you have NO internet connection! Sounds like offshore excuses which you shouldn't have being on their flagship product which is 2nd line support not offshore! You have been let down by VM from the start of your upgrade! The engineer should've made sure that the config file had been sent and your S**hub had accepted it and was indeed set to perform as expected. If he was there hours then he should've informed you as to what the problem was and asked if you were willing to accept the 30Mb service until whatever the problem was would be sorted.