[zerolight]

So I got my 100mb broadband installed. 1st superhub seemed to have problems and after a brief sniff at 95mb down, it dropped to anything from 10 to 40. The engineer eventually swapped the superhub for another which has a more stable connection. We still couldn't get anywhere near 100mb, but as it was getting on and he'd been here for hours I let him go. He really tried.

After he left I noticed that unlike the original superhub that he'd brought, this one was only showing a max of 30mb down and 3 up in the connection screen on the superhub, which suggests to me that for some reason it thinks I'm on 30mb? I've been speaking with the supervisor for the Glasgow installers and we seem to be agreeing that this doesn't look right and would explain why my speedtest results are showing 3 up and 30 down. He asked them to ping my router a 100mb activation again, but it's had no affect. I'm wondering if they are sending the code to the correct router? I guess they must be.

Any ideas?

Primary Downstream Service Flow
Downstream(0)
SFID 4076
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2828
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort