Quote:
Originally Posted by Nopanic
I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.
Although they consist of a small number of moaning buggers  they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.
Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..
I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.
End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money, |
A bit of a truthful post which just shows some of VM's failings (IMHO).
The small number of "moaning buggers" have and are being used for testing new firmware but their feedback has been ignored and firmware pushed out only for VM to find that the problems reported on surfaced for a majority of users.
Even if VM "take on board" feedback on forums why don't they at least make an "official" post to say they've seen it and will look into it? It would show that VM care about their customers rather than ignoring them (or seeming to).
Loyalty- spot on! As you don't know a quick potted history of me.
Joined Bolton cable, went through all the transitions through Nynex,C&W NTL etc., al lot of years. Recommended NTL to anyone who asked.
4 years ago went to BE due to changes implemented by NTL without advance notice.
Putting it on the website does not work for me-if you want to sell me a product or upgrade you'll either ring me or email me- why not the same with a change in service conditions?
2 years ago moved to South Wales couldn't have BE so came back to VM on 20Mb as 50Mb wasn't then stable, moved to 50Mb when it was and during that time again recommended VM to all that asked.
Now with Infinity. One of the reasons (not the only one) is their flagship product comes with a seperate modem, I don't have to wait for a firmware upgrade to be able to use my own router. I can do it from the off!
I get a higher upload than on VM's equivalent service and that is what matters to me, I don't have to make any changes to the network I run and still have full routing functionality rather than the rather basic VM offer ATM.
As has been said previously in this thread, the mine works for me reply from some staff does nothing more than exacerpate the problem that those who do have problems face.