Thread: 100M Thank You Virgin Media.
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Old 28-05-2011, 11:57   #9
Nopanic
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Re: Thank You Virgin Media.
Quote:
Originally Posted by Welshchris View Post
shouldnt they be "On the ball" as u put it with all installs or calls.

At the end of the day thats what customers pay their money to Virgin for to get issues fixed or installations done correctly and thats what the techs are paid to do.
Of course, but we're talking about real life here.

You've got thousands of people working for VM, its impossible to keep them all motivated and all doing their job perfect 100% of the time.

There are plenty of hoops that staff have to jump through to confirm they are doing things right, but with certain areas these hoops and expectation are increased and focused on.
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