Quote:
Originally Posted by darkm
Agree, People shouldnt be put off from joining virgin, their BB is by far a superior Service than any other provider currently.
Remember the aim is to make the service and even better one not just for a select few.. We cant make any improvements if we dont take onboard both positive and negative feedback.
Most people cant help with issues because it goes beyond the remit of problems wit a pc or a reboot of the modem. It's firmware or ubR issues but what I think most people that do have issues is reassurance that we are looking at them and taking them seriously..
Not directed at yourself but some virgin staff give us negative responses which reflects badly on virgin media even if you have in your signature "its your thoughts"
Anyhow come on Barca
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I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.
Although they consist of a small number of moaning buggers
they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.
Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..
I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.
End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money,