Quote:
Originally Posted by Nopanic
The issue's that tend to be reported here are beyond the support that Masque and other staffers can offer. When they are posted the first time they are acknowledge and then people keep posting the same negative comments suggesting that the device is a waste of space. These comments do nothing but put a bad name to Virgin media and have no other response from people who's hubs work, than to say that.
A customer shouldn't be put off joining VM because there are groups of people with a low option on a device and although repeatedly saying "its fine for me" doesn't help, its giving the other side of the argument in response to the "its rubbish" .
We don't need to turn this thread into another Superhub discussion, the OP asked specifically about the Superhub and 100Mb and I haven't seen many complaint on here regarding the service or support for 100Mb users.
|
Agree, People shouldnt be put off from joining virgin, their BB is by far a superior Service than any other provider currently.
Remember the aim is to make the service and even better one not just for a select few.. We cant make any improvements if we dont take onboard both positive and negative feedback.
Most people cant help with issues because it goes beyond the remit of problems wit a pc or a reboot of the modem. It's firmware or ubR issues but what I think most people that do have issues is reassurance that we are looking at them and taking them seriously..
Not directed at yourself but some virgin staff give us negative responses which reflects badly on virgin media even if you have in your signature "its your thoughts"
Anyhow come on Barca