Thread: 100M Just joined Virgin Media
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Old 28-05-2011, 10:54   #8
Nopanic
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Join Date: Jan 2011
Location: Northwest
Posts: 2,249
Nopanic has reached the bronze age
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Re: Just joined Virgin Media
Quote:
Originally Posted by darkm View Post
People that do have issues are looking support, the complaints come when they receive no support..And comments like yours is of no help as you are just fuelling the same stuff that has went on instead of supporting users who do have problems and those that dont..

Same old story
The issue's that tend to be reported here are beyond the support that Masque and other staffers can offer. When they are posted the first time they are acknowledge and then people keep posting the same negative comments suggesting that the device is a waste of space. These comments do nothing but put a bad name to Virgin media and have no other response from people who's hubs work, than to say that.

A customer shouldn't be put off joining VM because there are groups of people with a low option on a device and although repeatedly saying "its fine for me" doesn't help, its giving the other side of the argument in response to the "its rubbish" .

We don't need to turn this thread into another Superhub discussion, the OP asked specifically about the Superhub and 100Mb and I haven't seen many complaint on here regarding the service or support for 100Mb users.
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