Quote:
Originally Posted by d-jaysea
To be fair, I wasn't going to bin the equipment, though I might the contract if this keeps happening - still in cool-off period after all.
Never had an issue with Sky+ losing recordings - ever - so this experience within a few days is not a good start for V+.
Will ring Virgin, but as you know, when you ring really makes a difference. I've not been home from work until late all this week and I don't have much faith in the late night call centre.
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It does not matter with TV as they have a diagnostic flow to follow which will prompt them to ask certain questions and run specific checks which will tell them what the fault is and what to do next.
So with TV never worry about the time of day as it is fairly foolproof and if required it will tell them to book an engineer.