Cable Forum - View Single Post - upgraded to tivo-7 day cooling off option? help.

ekwk · 26-05-2011, 11:36

so just an update incase anyone is interested.

rang them and spoke to a cool guy who dealt with it very well (was expecting to get the run around from department to department never getting a clear answer tbh). told him i'd like to cancel under the 7 day cooling off period that i'm entitled to and he was fully upto speed with it and after i few questions of why i'm not satisfied and offering to send an engineer round and give me a free month he proceeded to cancel my account with the minimum of fuss which is great.

had to ask about the full refund of the installation fee and cost of the box and he wasn't sure so went and confirmed with his boss (i knew they had to refund me this) which was all good.

so now have full refund and an email confirming this along with the cancellation.

26-05-2011, 11:36	#6
ekwk Inactive Join Date: May 2011 Posts: 18	Re: upgraded to tivo-7 day cooling off option? help. so just an update incase anyone is interested. rang them and spoke to a cool guy who dealt with it very well (was expecting to get the run around from department to department never getting a clear answer tbh). told him i'd like to cancel under the 7 day cooling off period that i'm entitled to and he was fully upto speed with it and after i few questions of why i'm not satisfied and offering to send an engineer round and give me a free month he proceeded to cancel my account with the minimum of fuss which is great. had to ask about the full refund of the installation fee and cost of the box and he wasn't sure so went and confirmed with his boss (i knew they had to refund me this) which was all good. so now have full refund and an email confirming this along with the cancellation.