Lol, I know you didnt target me specifically.
I did call to make sure my VMNG300 was the 'billed' one. Unfortunately it appears that whoever did it didnt do it correctly. Or just completely misunderstood and lied about it being correct to get rid of me. This wouldnt be uncommon for offshore unfortunately.
I'm back online now (well, I was 30 minutes after my post) thanks to one of the UK based activations guys who heard superhub, tried to claim only superhubs could provision 50meg, but when told the modem was a 50meg one and had been fine until then he just took the mac and re-activated it. Sorted, so no worries. Just a shame VM's billing system and offshore staff are so pants!