[ekwk]

so i'm an idiot and would like some advise please. i've been with virgin for about 4/5 years and have tv, phone and broadband and was not under a current 12 month contract with them, was just a rolling one if you get what i mean (so i could cancel anytime if i wished). anyway i decided to go with tivo and had it installed today (wednesday) so entered i new 12 month contract, i would like some clarification before i ring them on going about cancelling under the 7 day cooling off period that i've been reading about.

1) am i entitled to it seeing as i've technically only upgraded i think and so not had a new service, have read conflicting things about this only being available if you are a new customer or have had a new service.

2) if i can cancel it and go back to v+ like i had then is my contract back to a rolling one or will then stick me on a 12 month one?

3) could i cancel everything if i wanted to?

basically the tivo's picture quality is dreadful for me, a significant step down from the v+ box and having done abit of research online i've found its a common problem and the fix (something to do with the upscaling iirc) isn't due for a few months. add the lack of red button which i've since found out is not being rolled out fully until early next year (unbelievably later than even normal v+ boxes) and general sluggishness of it all and i'm really disappointed even though i've only had it a short time. the poor picture is the kicker for me tbh, could kinda live with the rest.

muchas gracias to anyone who can help with my queries as i'm terrible at contract/customer rights stuff so any info i can arm myself with before i ring them is much appreciated.