Cable Forum - View Single Post - Broadband dropping out same 4 times in the last week

General Maximus · 25-05-2011, 21:14

you power levels are pretty much perfect which means it is either an area fault or you have got a dicky modem. The fact that they have already admitted there is/was an area fault makes me think they are still having a problem. See what this says:

https://my.virginmedia.com/service-status/details

Failing that, ring tech support again and tell them you want an engineer to come out and then at least you'll have an english person to talk to. You can explain the problem to him and he can look into the area fault and make sure it has been fully resolved.

25-05-2011, 21:14	#6
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Broadband dropping out same 4 times in the last week you power levels are pretty much perfect which means it is either an area fault or you have got a dicky modem. The fact that they have already admitted there is/was an area fault makes me think they are still having a problem. See what this says: https://my.virginmedia.com/service-status/details Failing that, ring tech support again and tell them you want an engineer to come out and then at least you'll have an english person to talk to. You can explain the problem to him and he can look into the area fault and make sure it has been fully resolved.