Cable Forum - View Single Post - Broadband dropping out same 4 times in the last week

General Maximus · 25-05-2011, 16:54

It is either an area fault or it is the modem which is playing up. Just because you can see your lan doesnt mean that the modem isnt faulty. It can be rubbish and not connect to the internet and still maintain your lan connectivity. I you have got the pooper hub i would ring them up and tell you want it changed. If you havent got the pooperhub, i would ring tech support again (or customer services in the UK and ask to speak to an english tech person) and tell them what the problem. If it is an area fault it might take them a couple of days to work out what is causing the problem and escalate it.

I had exactly the same problem as you last year which was due to noise on the network. I rang india and monday and spoke to some muppets who told me nothing was wrong. I then rang back and spoke to an english person who said my modem was faulty and I needed a new one and she booked an engineer. The engineer came round on the Wednesday and said straight away that it wasnt a modem fault as all the calls logged for him for that day were the same problem so it was an area fault, he made a phone calls and said it would be fixed and in the end, it took them till Thursday afternoon for them to sort it out.

25-05-2011, 16:54	#2
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Broadband dropping out same 4 times in the last week It is either an area fault or it is the modem which is playing up. Just because you can see your lan doesnt mean that the modem isnt faulty. It can be rubbish and not connect to the internet and still maintain your lan connectivity. I you have got the pooper hub i would ring them up and tell you want it changed. If you havent got the pooperhub, i would ring tech support again (or customer services in the UK and ask to speak to an english tech person) and tell them what the problem. If it is an area fault it might take them a couple of days to work out what is causing the problem and escalate it. I had exactly the same problem as you last year which was due to noise on the network. I rang india and monday and spoke to some muppets who told me nothing was wrong. I then rang back and spoke to an english person who said my modem was faulty and I needed a new one and she booked an engineer. The engineer came round on the Wednesday and said straight away that it wasnt a modem fault as all the calls logged for him for that day were the same problem so it was an area fault, he made a phone calls and said it would be fixed and in the end, it took them till Thursday afternoon for them to sort it out.