Quote:
Originally Posted by Stephen
Who is being rude to customers? Any staff post here personally and can offer support and help where needed. It is in no way official.
Also it doesn't help that some people constantly put down the superhub and all we are doing is counteracting that with some facts that not everyone finds it terrible.
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It wasn't official before yet staff didn't feel the need to spend pages and pages of a thread on a customer based forum telling customers that they are wrong. The usual response to ranting was to shrug the shoulders and carry on or offer some help when the punter calmed down.
Constantly repeating the 'facts' as you see them doesn't make the 'facts' as other people see them any less relevant, and your constant repetition isn't going to change anyone's point of view.
I am entirely justified in putting the thing down as, in my experience, it sucked. In yours it doesn't, fine, but telling other people they are wrong just because yours is ok is no better than them saying they are all abysmal because theirs performs poorly.
Whatever you may think, and evidently the Superhub is fantastic for you, there are issues with a significant enough proportion of the devices to generate service calls and force emergency firmware updates tested for a matter of hours before being released.
The truth is, as always, somewhere in between the two, frankly excessively for a cable modem gateway, polarised sides of the discussion.