Cable Forum - View Single Post - 50M Superhub is nowhere near as bad as people say!

Chrysalis · 23-05-2011, 22:40

the new 30/50/100mbit CPE has the highest publicly available complaints I have seen for VM broadband CPE. The claims that 100s of thousands of people have no problems is dodgy sorry to say, its based on a logic that silent customers have no problems and that the call centre is correctly diagnosing and logging faults. Also if someone has a device they happy with now but previously had to have it swapped first, or buy a dongle, or toggle settings to get it working does that count as having no problems. hmmm.

I cant guess how many people are having problems they have noticed but its clear its much higher than the previous CPE based on the VM forum complaints and feedback here as well as articles and comments on el reg' site.

23-05-2011, 22:40	#418
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Superhub is nowhere near as bad as people say! the new 30/50/100mbit CPE has the highest publicly available complaints I have seen for VM broadband CPE. The claims that 100s of thousands of people have no problems is dodgy sorry to say, its based on a logic that silent customers have no problems and that the call centre is correctly diagnosing and logging faults. Also if someone has a device they happy with now but previously had to have it swapped first, or buy a dongle, or toggle settings to get it working does that count as having no problems. hmmm. I cant guess how many people are having problems they have noticed but its clear its much higher than the previous CPE based on the VM forum complaints and feedback here as well as articles and comments on el reg' site.