Quote:
Originally Posted by Sephiroth
IIt is not feature rich. I've no problem with that because it is a give-away. But VM's arrogance in forcing people to have this wretched device without offering, say, a paid for alternative, is for me the main problem.
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I think this is the main problem for a lot of people; i don't think anyone minds a modem/router made for the majority public as it makes customer support easier for those who are not technically minded.
The thing that i find strange is if a customer is unhappy with their hardware why should they not be able to buy a new modem to replace it? I understand it means virgin have to change the MAC address which means 'wasted' customer support time, so why not charge £10 for that service.
Earns VM more money, customers happier.
I'm not bashing the superhub, i get mine on wednesday but even if it's brilliant / terrible, i still feel customer choice should be available.