[Chad]

I have a Nokia E72 which in the past 7 days has developed all sorts of faults. I'm receiving little or no signal. The phone has started to freeze up and no longer connects to my e-mail inbox. When I do receive a call the person on the other end of the line can't hear me. Outbound text messages are not being received by others. The phone is in great condition, I make sure it's well looked after.

I called Virgin on 0845 600 789 to discuss this yesterday however their system was down meaning they couldn't run a diagnostic check. I've just called again just now, system down again. I've been asked to call back tomorrow afternoon.

Now I know it's not Virgins fault that the phone isn't working, however I'm pretty sure it's not mine either. I pay just over £35.00 per month for my tariff which is inclusive of insurance. I'm not happy that it's going to take me a 3rd phone call on a 3rd day to hopefully get this matter resolved. I don't believe I'm receiving the service I expect from my phone, or Virgin.

Is it actually worth complaining about this to Virgin or is this type of thing not really a big issue in their eyes? I'm just disappointed I've called twice now and I'm no further forward. In fact other than telling me systems are down, callback later nobody has asked about the fault etc...