Quote:
Originally Posted by otguk
..My point was we have paid "One-off £49.95 V+ HD activation fee" for this account when we took the VIP package? So why do I need to pay again!
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You mean after you expressly asked for it to be "de-activated"
There's your clue
As I said just call retentions and ask for advertised deal and you will <<definitely>> get it (without all the 'new customers only' & leaving for 3 months mumbo jumbo) provided you are prepared to start a new contract - this should be policy for VM and as such cascaded to customer service & web site instead of the smoke screening and alienating VM customers