You can try a reboot of the box:
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How do I clear or reset my TiVo box?
Want to restart your box, or delete what’s stored?
To see Clear or Reset Set Top Box
Select Help & Settings on the Home screen.
Choose Clear or reset set top box.
Select Restart or Reset System.
Choose from the 4 options.
Restart the set top box
Shuts down your box, then starts it straight back up again. It won’t affect recordings, Series Links, WishList searches or Suggestions
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Then you can try and connect to Virgin Media TV service now.
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Your box regularly connects to our cable network to get updated programme listings, updates and other info. Here you can also see when your box last connected.
To see your network settings:
Select Help & Settings on the Home screen.
Choose Settings enter your PIN.
Select Network.
Choose from the available options.
Connect to the Virgin Media TV service now
Normally, you won’t need to choose this option as your box connects to the network automatically every few hours. But if you choose to connect manually you’ll be able to see the status of the connection. While your box is connecting, you can still watch live TV, set up recordings and search for shows.
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Hope this will help?