Quote:
Originally Posted by Welshchris
if they have never done so before why are they supplying a standard hub alongside the ambit 256?
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Actually they are not doing that at all, what we have is the hub being fitted on new installs or on a fault call as that is the only modem they now carry.
But if a customer calls in and speaks to an agent and we find the is an issue we can send out a standard modem to a customer which is not supplying both concurrently as you seem to think.
We can only supply the modem that is listed on the account which is the reason why, as a hub is classed as an upgrade.
---------- Post added at 21:11 ---------- Previous post was at 21:10 ----------
Quote:
Originally Posted by craigj2k11
they are in supply, but not as standard, they are there to replace like-for-like with the older ambits
when you sign up for 10mb you will have no option beside the media hub
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Also that includes 20Mb which is still available as a Retentions package.