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JonM1988 · 19-05-2011, 17:01

Just spoke to a guy called Frazer from Scotland, told me the offer could be applied because its available online but I couldn't have it due to a muck up with the website, I told him I was thinking about dropping the phone line because we don't use it an its more expensive.

I said I would consider keeping the phoneline if they brought it down to a tad cheaper or maybe the same price ad 100mb on its own.

He said he would go through to Customer Relations and enquire, he than cold transferd me to CR where I had to explain the story all again, the girl said she couldnt offer me anything as it was only coming up as 47.99 with 17 quid 'discount' already. I said i'd need to drop the phone line then and she then said that the previous guy had lied to me twice in saying I could maybe get discount and that they could do the free activation and installation on the phone. So she would have to charge me 40 quid to upgrade.

Just gonna keep trying online

22 minutes of my life wasted!

---------- Post added at 18:01 ---------- Previous post was at 17:50 ----------

Don't know who what where when or why but I've managed to get it through online... Lets do thiiiss!

19-05-2011, 17:01	#5
JonM1988 Inactive Join Date: May 2009 Posts: 52	Re: Upgrading to 100MB online? Just spoke to a guy called Frazer from Scotland, told me the offer could be applied because its available online but I couldn't have it due to a muck up with the website, I told him I was thinking about dropping the phone line because we don't use it an its more expensive. I said I would consider keeping the phoneline if they brought it down to a tad cheaper or maybe the same price ad 100mb on its own. He said he would go through to Customer Relations and enquire, he than cold transferd me to CR where I had to explain the story all again, the girl said she couldnt offer me anything as it was only coming up as 47.99 with 17 quid 'discount' already. I said i'd need to drop the phone line then and she then said that the previous guy had lied to me twice in saying I could maybe get discount and that they could do the free activation and installation on the phone. So she would have to charge me 40 quid to upgrade. Just gonna keep trying online 22 minutes of my life wasted! ---------- Post added at 18:01 ---------- Previous post was at 17:50 ---------- Don't know who what where when or why but I've managed to get it through online... Lets do thiiiss!