Quote:
Originally Posted by beasty54
I take what Virgin media employees say with a pinch of salt, especially on these forums. I was in a similar position a few years ago, 3 weeks without aervice was all it took and that was only because we had to wait a week for an install.
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I would not hold your breath as that is the process which is in place to prevent people doing this, it is much easier and painless to go through to Retentions by choosing the option thinking of leaving us, and then asking for a better price especially if you are wanting to upgrade as the OP wants to.