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Skie · 18-05-2011, 23:17

Cheers! You are definitely on 10meg (Max Traffic Rate : 10240000 bps)

I dont know exactly how VM have their tiers set-up, but I dont think anything below 30meg should be on DOCIS3 and using multiple downstreams, though it is all backwards compatible. The engineer should have replaced your old modem with an Ambit 256 not a VMNG300 (there isnt anything wrong with the modem you have, far from it!). Like I say, the VM staff who float around here will know more.

But this may end up being a good thing, as you can call up retentions tomorrow and if you can wrangle a discount and speed uplift to 30meg you can have it straight away without needing a new modem.

18-05-2011, 23:17	#19
Skie a giant headend Join Date: Jan 2011 Location: Liverpool Posts: 1,169	Re: Speed not going over 2.34 MB Cheers! You are definitely on 10meg (Max Traffic Rate : 10240000 bps) I dont know exactly how VM have their tiers set-up, but I dont think anything below 30meg should be on DOCIS3 and using multiple downstreams, though it is all backwards compatible. The engineer should have replaced your old modem with an Ambit 256 not a VMNG300 (there isnt anything wrong with the modem you have, far from it!). Like I say, the VM staff who float around here will know more. But this may end up being a good thing, as you can call up retentions tomorrow and if you can wrangle a discount and speed uplift to 30meg you can have it straight away without needing a new modem.