[Diesel2011]

Hi

I was over on the Virgin Media Community forums and received the following PM from a member of the VM staff.

"Regarding your post in this thread, I have taken a look at your connection and can see that your modems downstream power levels are too high. We will need to arrange for an engineer to call to alter this. Can you let me know when in the next 7 days you will be available? Our timeslots Monday to Fridays are 8am-12noon, 12noon-4pm and 4pm-7pm. Saturdays 8am-12noon and 12noon-4pm."

Now I am very happy with my service so don't necessarily want to change something and have it mess up. I am on the 30 MB package and have the improved upload speeds eg 3mb. I have a Superhub with R26 firmware.

Speedtest shows I get the full 30mb down and 3mb up.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


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Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 114 55616000 Kbits/sec 307000000 Hz 11.6 dBmV 43.0 dB Hybrid
Locked QAM256 113 55616000 Kbits/sec 299000000 Hz 11.8 dBmV 42.9 dB Hybrid
Locked QAM256 115 55616000 Kbits/sec 315000000 Hz 11.2 dBmV 42.1 dB Hybrid
Locked QAM256 116 55616000 Kbits/sec 323000000 Hz 10.6 dBmV 42.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


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Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 45.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



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Primary Downstream Service Flow
Downstream(0)
SFID 23812
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


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Primary Upstream Service Flow
Upstream(0)
SFID 23811
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

What do you reckon? Shall I get the engineer round?

Thanks