[Manster62]

Originally Posted by Digital Fanatic

You need to speak to Customer Care to have the £10 V+ charge removed.

Did you have multi-room BEFORE TiVo?

Thanks DF - yes I had an old V box upstairs which I then replaced with the V+.

If I call 150 to speak to Customer Care, which option do I choose from the list? I never know which one leads to Customer Care.....

---------- Post added at 19:43 ---------- Previous post was at 19:40 ----------

Originally Posted by devilincarnate

I think that I have worked it out and you are not getting charged the £16.50 for the box. Here is my working out for you:

New bill is £224.25 ( then you need to subtract the following )
TiVo £149.95
Partial charge £2.70
Month in advance £3.00
= £68.60

Hope this helps you As this is why I asked all the questions. So it looks like you are not getting charged to the extra box and this will be in the discounts?

Thanks Devilincarnate, Looking back on the last bill, I was getting charged the £16.50 before (for having a V+ downstairs and a V (non HD) upstairs) - so this is not an additional charge - I should have queried the £10 for V+ before now - but now I have Tivo, I would like to get this sorted. I think it's a bit steep to be charged £10 for a V+ which is a second box, plus £6.50 for the second box!