Quote:
Originally Posted by Masque
Have you not actually read about the TiVo installations in the very many posts talking about it, they take at least 40 minutes and during the install the technician has to get the power levels adjusted correctly and various firmware downloaded and installed, so it will always remain a manned install.
|
AFK Sorry Masque, but I still say that as customers "rent" virgins TV services. The cost should be part of the rent stream. The use of up front extra charges, only serves to upset a lot of people.It would have been far simplier to say that The Tivo is an extra £5 per month ( or what ever figure you care to work it out too). I guess Virgin are too short of cash to go down that route.
Anyway should it all fail within say eleven months( given thats its a twelve month contract) of a customer signing up. Would the get the fees back? I think not. & again as its a rental a refund on returned boxes- of cause not.
I am old enough to remember when Radio Rentals did just that. They didn`t charge to set what ever you rented up . It was part of the cost.
I am not saying dont charge just build it in.
Totally off subject- adding p&p to an items cost (with no option but to pay it ) is another bug of mine. Thinking of QVC - as in -the new multi plug hole cleaner is only 15p + £25 p&p !! so the price £25.15p way not just say so!!
