Quote:
Originally Posted by pip08456
So there will be no problems or issues for 30Mb & 50Mb users. Thanks for that confirmation Ben.
Don't blame engineers for not doing their jobs correctly as they are the front line for customers expecting their connection to work, if the only way for that to happen is use a VMNG300 then the fault lies with VM not the engineer. He's done what he has to,, get the customer up and running!
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Honestly, don't have an major issue with it for 30Mbit and 50Mbit, because those will be mixed equipment customer base for a while yet. Reason I don't like it is because it means engineers are not following what is on their job sheet, which if they then do the same for other things can result in shoddy installs
However, as I've said before, 100Mbit has been SuperHub since launch, so there should be zero reason for it not to be installed with one. Any customer that orders it is aware of what it comes with, and every tech knows what it should be installed with. If the customer doesn't want the SuperHub they shouldn't get 100Mbit
Whether 100Mbit is currently compatible with the VMNG300 modem is irrelevent. It will cause Virgin complications in the future when deciding how to manage the product or (as is more likely), will cause customer frustration if/when they suddenly lose their connection or some of their speed if/when the configuration of the product is changed because Virgin expects everyone 100Mbit customer to be on a SuperHub and will configure the network accordingly