Quote:
Originally Posted by Masque
The Ambit 256 is still a stock item and the only standard modem now supplied by us, it is now on to version 2 of that device and if required we can send out a replacement modem.
So next time ask the question first before making an incorrect comment.
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Actually this stands based solely on what you've said about the VMNG300 being kept in stock to replace any faulty ones like-for-like to customers given them for the 50Mb service when it was new. I'd say even if the VMNG300 is kept in stock for only that reason, it's still part of the inventory. It must be, otherwise there would be none to give at all.
Quote:
Originally Posted by Chrysalis
I can assure you leaving my superhub active was quite deliberate as was specifically explained to me.
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You know, I get the feeling the offshore fella who did my SH activation might have left the Ambit 250 registered for the same reason: rather than waste my time or the time of another agent ringing to get them switched round he left both active so I might have a choice. Which was great, because it lasted less than 12 hours before everyone in the house complained at me to switch it back because it was ruining everything.
Quote:
Originally Posted by Chrysalis
As a customer giving you feedback what the CEO office are doing is far better for the customer than having a strict script that only allows one modem per account. I have read dozens of stories about people getting angry when their old modem is turned off.
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Agreed; they thoroughly deserve all the praise being directed at them. I wouldn't have written a long letter of commendation to one of the department heads there if I thought they didn't deserve it.
Quote:
Originally Posted by Masque
Depends what you want to do as you can try for a VMNG300 or revert to 20Mb and get a Ambit 256.
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Limited stock or not, trying for a VMNG300 is best because it allows for easy future upgrades, 100Mb if he wants. I have emails that specifically tout the VMNG300 as 100Mb capable, which is great because when it's rolled out in my area I want it. (Their good service makes me want to spend more money with the company, see how that works?)
Quote:
Originally Posted by Masque
It would have nothing to do with you personally as the periodically run scripts to remove modems that are no longer listed on accounts and yours would not be the only one to disappear from an account.
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Define periodically. My Ambit 250 and Super Hub were both interchangable for nearly six months, and only ceased to be on the account because I specifically brought it to the attention of the tech who registered/dewalled my VMNG300 (I said something along the lines of "I'm not going to be needing either of those other ones now so you might want to ditch 'em").
Handy when I was using the new betas on the Super Hub though, as it quickly allowed me to verify that yes, it was still rubbish and quickly drop the Ambit 250 back in for good service again.
Not sure why everyone's dogpiling on Chrys here. VM staff say "Well, really that's not procedure and is basically impossible" and he simply replies "It is possible, because my account is set up this way and I'm not alone". Which is right, he's not the first one to have this happen. Seems like clever staff using a system loophole to make it easier for the customer to revert to a previous CPE they were happy with if the new one b0rks, without needing to do the tedious reactivation process. Benefits the customer and the agents. A rule well worth bending in special circumstances, especially customer retention (what's better, retaining a customer for several more years by being a little lax with the rules, or losing them in the name of playing it by the book?)