Hi there.
I hope what I'll post here will make sense to someone - it's sensible inside my head but I'm not sure if I can get it into words.
Until the start of the weekend, my connection was fine, I had no problems with the Superhub and the 30Mb broadband. (I'm on an ex-ntl connection in LS13).
My setup was that I had a (ridiculously long) loose cable running into the living room and connected to a Splitter - one end connected to the set top box, the other to the Superhub.
Friday night I noticed that I had a full strength signal for about five minutes at a time,and then it would dwindle down to zero for a couple of minutes and then back up to full speed. As it was quite late I decided to check it out the following morning. The online Service Status said there were no problems.
Saturday morning I had nothing. There was no connection whatsoever. I checked the LEDs on the side - the top was alternating every ten seconds or so - first a steady on-off blink (blinking about once a second) and the middle one completely blank. Then the top one would blink rapidly while the middle would blink steadily.
I rang 151 and reported it - she checked something online then told me to switch the hub off and on; after the normal booting process it connected properly, so I ended the call. The connection lasted five minutes and didn't return.
On Sunday I checked all the cable connections were tight, which had no effect. I then swapped the cable from the Splitter to the hub (My superhub came with three such cables; they're noticeably thinner than the main cable) with no change. I even tried swapping back to my old splitter (all this equipment is supplied by VM).
I've now got broadband running by connecting the main cable directly to the Superhub - it connects very quickly and I get a constant full-speed connection. But this means I can't use the TV service.
Is there anything else I can try?
I've tried to follow the procedure to get my current signal levels so I'll paste in what I've copied:
Code:
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 30 55616000 Kbits/sec 298750000 Hz 19.7 dBmV 42.2 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 306750000 Hz 19.9 dBmV 42.3 dB Hybrid
Locked QAM256 32 55616000 Kbits/sec 314750000 Hz 19.3 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 58.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 5836
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 5835
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
(I'm sorry to be so long-winded but I can't express myself any clearer. Thank you for your patience.