Quote:
Originally Posted by Masque
If they run a script then your modem that is not listed will be removed from the inventory as you are only supposed to have one modem per account and regardless of what the CEO's office may have done that is the process even they are supposed to follow.
We are telling you how it should work and not some workaround that has been put in place so do take notice of Nopanic as this is his area of expertise.
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I already know what your process is, not been part of process does not mean its not possible.
Nopanic seems to have multiple expertise, what is his actual job? as one minute he analyses faults and the next he is in charge of VM's security and processes.
---------- Post added at 23:17 ---------- Previous post was at 23:14 ----------
Quote:
Originally Posted by craigj2k11
i think nopanic meant a fault with the system i.e. it allowing a new modem to be activated without the old one being deactivated, he described it as a workaround in an earlier post
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now we getting somewhere.
The answer is its a fault with the system in that nopanic considers it a problem that its possible to have 2 modems on one account.
Some people clearly dont care ie. the CEO office and customers as it lowers workload.
I have taken issue with this as i find it baffling someone is going out of their way to lower customer satisfaction to satisfy their own control.
Its as if process rules everything else and comes before the needs of customers and staff efficiency.
Nopanic did you design the process VM use?