Thread: 125M Vmng300
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Old 15-05-2011, 21:06   #467
Welshchris
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Re: Vmng300
Quote:
Originally Posted by Masque View Post
As I said it is down to the agent using the tools provided correctly and it does not matter if on a Cisco uBR or a Motorola BSR as they may have different interfaces but they tell us what we need.

We can even get a good idea if the fault is external, it is down to knowledge and experience.

I have had customers complaining that they have spent an hour on a call which got no where and within a few minutes I have diagnosed the issue because I use the tools correctly.

---------- Post added at 20:11 ---------- Previous post was at 20:10 ----------


You could revert to an ambit 256 if still on 10Mb if you ask.
So what ur basically saying the head network engineer at the head end cant use the software correctly to diagnose a problem yet someone working in technical support can? LMFAO ur a joke!
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