Quote:
Originally Posted by craigj2k11
okay fair enough, i wouldnt have thought tech support would have access to that but okay. Remember not all of those will be in use though, for example mine is activated but not used because the CEO office left it activated when they activated the modem. Then youve got the manufacturers, netgear will have a bunch of them, then the staff testers will have another bunch, sirius does something with them, testing wise, i think he has about 3 he said.
either way, if there are that many out there, then virgin must have really been pushing them out. it doesnt help that people are getting their modems replaced willy nilly when they have a fault
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We do not have that access but we can see what is on each uBR but technicians on a higher pay grade can see such details, not that I would go into detail about such items on an open forum.
Testers have test accounts set up so if they have multiple modems as otherwise they will not work.
You should only have a modem replaced if the issue requires it to be replaced or if it is a dinosaur.
Any customer that can swap between modems should not be able to do so and the technicians responsible need to run a tool to remove such kit from the network periodically.